Insomnia Cookies at 216 Calhoun Street, Cincinnati, Ohio.

Absolutely horrible service. I ordered using the coupon code they gave me from the last time they messed it up, and again. Never ceases to amaze me, I ordered 2 s mores, 2 snickerdoodles, and 4 chocolate chunk, and what came in the box? 1 burnt s more, 1 burnt snickerdoodle, and 1 burnt chocolate chunk. I've ordered from them 3 times, and each time they mess it up worse. And you wouldn't think that the times I order are busy times, the second time I ordered was 3 in the afternoon, and they showed up 45 minutes past what I scheduled for the delivery time, again with burnt cookies and low quality service. Needless to say I will never be ordering from here ever again. Fool me once shame on you, fool me twice shame on me. Fool me 3 times? what the hell are you doing? This place is the definition of idiocy in its purest form. And the cookies are not good.
Update. Called customer service. Asked for refund. Didn't give it to me. Not a coupon or even an apology to make up for their lack of ability. They instead decided to resend the cookies. And send them 2 and a half hours after I called and was asleep as I get up at 6 am everyday. Showed up at 12:45. And still got my order wrong! I didn't get two of the cookies I paid for. Safe to say. Never ordering from here ever again.